Reference

How viral bet protects your privacy

We collect only what we need to verify your account, process your deposits through DANA, OVO, GoPay and QRIS, and keep your withdrawals secure.

Account verification dataPayment and withdrawal recordsDevice and login activityContact and support history
viral bet How viral bet protects your privacy
PRIVACY QUESTIONS

How to contact us about your data

If you have questions about what data we hold, how we use it, or want to request a copy of your personal information, reach out through any of these channels.

Live Chat Open the chat bubble in the bottom right of your account dashboard. Average response time is 2–3 minutes during our service hours. Use this for urgent privacy queries about your stored data.
Email Support Send your request to [email protected] with the subject line 'Data Access Request' and your registered email address. We reply within 24 hours on weekdays with a link to download or verify your personal information.
In-Account Settings Navigate to Settings → Privacy & Data on your dashboard. You can review your profile data, update contact details, and download a copy of your account record without contacting support.
DATA SECURITY

How we keep your privacy secure

viral bet encrypts all payment and personal data using industry-standard SSL protocols. Your DANA, OVO, GoPay and QRIS transaction details are isolated from your account profile and never stored in plain text.

Encryption Standard

All personal data, payment records and communication between your device and our servers use SSL 256-bit encryption. Even our internal teams cannot view your unencrypted payment details.

Payment Isolation

DANA, OVO, GoPay and QRIS transaction IDs and amounts are stored separately from your identity data in a protected vault. This separation reduces the risk if any single database is compromised.

Withdrawal Verification

Before we process any withdrawal to your bank account, our team verifies the destination matches your registered payment method and checks for fraud flags. This adds 1–2 hours but stops unauthorized transfers.

Login Monitoring

Every time you access viral bet from a new device or location, we send you an alert to your email and phone. You can block the login from your Settings if you don't recognize the device.

Data Retention

Your personal data is kept active while your account is open. After account closure, we retain transaction records for the period required by local law, then securely delete the rest.

Policy Changes

If we update this privacy policy, we notify you via email at least 30 days in advance. You can review the new terms in your account dashboard under Legal → Privacy Policy before the change takes effect.

Privacy policy questions answered

Below are the privacy questions we hear most from players in Indonesia. If your question isn't answered here, contact our support team through live chat, email or your in-account settings.

Yes. Go to Settings → Privacy & Data and select 'Download My Data'. We'll compile your profile, transaction history and communication records into a single file and send it to your registered email within 24 hours.

We retain payment transaction records (including DANA, OVO, GoPay and QRIS transfers) for the period required by Indonesian financial regulations. Personal identity data is securely deleted within 90 days of account closure, depends on local law.

We share only the minimum data needed. Game studios receive your session ID and device type, not your name or payment details. Payment providers (DANA, OVO, GoPay, QRIS) see only your transaction, not your account profile. We never sell data to third parties.

Open live chat immediately from your dashboard and tell us the suspicious activity. Our team will freeze your account within minutes, investigate the login or transaction, and help you secure your password and linked payment methods.

Navigate to Settings → Privacy & Data to adjust what notifications you receive and how we use your data. To delete your account permanently, select 'Close Account' and follow the verification steps. Deletion takes effect within 7 days.

Yes, we use session cookies to keep you logged in and analytics cookies to see which games players in Bandung and across Indonesia use most. You can disable non-essential cookies in your browser settings without losing account access.

Absolutely. In Settings → Privacy & Data, uncheck 'Promotional Emails'. You'll still get account alerts and withdrawal confirmations, but we won't email you about new slot releases or weekly offers.